This Privacy Policy explains what information TFH Software may collect through its website, forms, project conversations, and service delivery, and how that information is used and protected.
1. Information we collect
We collect information you choose to provide when you contact us, book a meeting, complete a quiz or assessment, request information, or discuss a potential project.
- Your name, email address, phone or WhatsApp number, company, and job-related details.
- Project goals, service interests, timelines, budgets, questionnaire answers, and messages you send to us.
- Technical information such as page URLs, referral or campaign parameters, browser information, and basic usage data generated when you use the website.
2. How we use information
TFH uses personal information only for reasonable business purposes connected to enquiries, client relationships, website operation, security, and service improvement.
- Responding to enquiries and arranging meetings.
- Assessing project fit, preparing recommendations, proposals, scopes, and estimates.
- Delivering and supporting contracted software services.
- Improving our website, forms, assessments, communications, and internal processes.
- Protecting TFH, our clients, and our systems from fraud, misuse, and security threats.
- Meeting legal, regulatory, accounting, and contractual obligations.
3. When we share information
We do not sell personal information. We may share limited information with trusted service providers that help us operate our business, such as hosting, communications, scheduling, form storage, analytics, and professional advisers. They receive only the information reasonably needed for their role.
4. International processing
TFH works with clients and technology providers in different countries. Information may therefore be processed outside your country. Where required, we use reasonable contractual and technical safeguards for these transfers.
5. Retention and security
We retain information only for as long as it is reasonably needed for the purpose it was collected, an active business relationship, dispute resolution, security, or legal and accounting requirements.
We use reasonable administrative, technical, and organisational measures to protect information. No internet-based system can be guaranteed completely secure, so please avoid sending highly sensitive credentials or secrets through ordinary website forms.
6. Your choices and rights
Depending on where you live, you may have rights to request access, correction, deletion, restriction, portability, or an objection to certain processing. You may also ask us to stop non-essential communications.
7. Cookies and third-party links
Our website may use essential technologies needed to operate forms, security, and page functionality. If analytics or similar tools are enabled, they may collect aggregated usage information. Links to third-party websites are governed by those third parties’ own privacy practices.
8. Policy updates
We may update this policy as our website, services, or legal obligations change. The effective date at the top of this page shows the latest revision.